Watches & Jewellery of Bond Street Ltd
Ø 4.8顆星，最多5顆星 | 評價：664
評價細節
| Ø 4.9 | 寄送 |
|---|---|
| Ø 4.8 | 描述 |
| Ø 4.8 | 聯繫溝通 |
買家對此經銷商的說法
超過 30 天
來自的R L.於16. 11月 2022所給的評價
Bulgari ...
經銷商的評論:
We aim to be as transparent as possible in our listings for all timepieces. This particular one was advertised in ‘very good’ condition. Our initial communication with the buyer involved sending multiple pictures of the watch from all angles so they could see any imperfections. The client was happy and decided to proceed at a discounted price, we use a priority shipping provider, and their order was with them within 4 days of their payment being verified. It was at this point that the client decided the corners were ‘over polished’ and the shape of the corners had apparently ‘changed’ – this was the buyers attempt at requesting a further discount. The watch was not over polished and if it was, it would have been visible in the images we provided them with. Rather than compensating with a discount, we decided we would prefer to offer a full refund, so that the timepiece could go to a fully satisfied customer. The client failed to communicate with us after realising we was willing to adhere to their wishes, making the feedback above inaccurate.
來自的J W.於27. 6月 2022所給的評價
Rolex ...
買家的評論:
The advert said “Unworn”, but I was a bit surprised when the watch arrive and the clasp was heavily scuffed / scratched , as were three of the links and case at the 9 o’clock position. There seemed to be a thin layer of oil to mask these and not like the pictures. I’d seen the clasp damage before after wearing my Rolex Deepsea and it rubbing over time. But I needed it as a gift for my dad’s birthday. I took it to the Rolex Boutique in Glasgow as I need two further links as the size of the bracket was a wee bit tight for my dad. The folk there fitted them links and kindly polished it for free and I can’t thank or recommend Watches of Switzerland enough and actually ended up buying a Rolex watch from them for my mum !!!
訂單未完成
來自的Vincen M.於04. 4月 2022所給的評價
Audemars Piguet ...
買家推薦經銷商
買家的評論:
Sadly the reference number was given wrong. Communication was still quick and friendly
訂單未完成
來自的Andreas G.於19. 8月 2020所給的評價
Rolex ...
買家的評論:
Säljaren sålde till två personer samma tid!!!
來自的Erica F.於22. 12月 2018所給的評價
Rolex ...
買家推薦經銷商
買家的評論:
Commerciante in genere corretto, questa volta manca il libretto garanzia nella confezione, mi ha detto che lo avrebbe inviato e attendo..... dovrebbe migliorare la comunicazione con i clienti, non risponde a messaggi inviati su Chrono
來自的Erica F.於22. 12月 2018所給的評價
Rolex ...
買家推薦經銷商
買家的評論:
Commerciante in genere corretto, ..... dovrebbe migliorare la comunicazione con i clienti, non risponde a messaggi inviati su Chrono
來自的Winston T.於14. 9月 2018所給的評價
Cartier ...
買家推薦經銷商
買家的評論:
Good
來自的Stefania S.於09. 4月 2018所給的評價
Patek Philippe ...
買家推薦經銷商
買家的評論:
Ho ricevuto l’orologio ed era perfetto! Peccato che sia stato consegnato nel cofanetto sbagliato e mancava un accessorio. Dopo averlo fatto notare, il commerciante ha subito ammesso l’errore ed inviato il cofanetto corretto e l’accessorio. Tuttavia un errore che non mi aspettavo da un commerciante serio e professionale come questo
經銷商的評論:
Thank you for your feedback. We are a serious and reputable business. Unfortunately, the incorrect box was sent out initially by a new employee, which I am sure you can appreciate that no matter how serious a company is, human error can still occur. As soon as we were aware of the issue, we did apologise for the matter and rectified it as soon as possible by sending you the correct box which I am sure you are now happy with.
買家的評論:
Pre sales, delivery ok but no after sales service at all.